In Person Booking
On performance days:
Monday – Saturday
Open from 12 noon. If there is a morning show starting before 12 noon, we will open 90 minutes before the first performance starts. We will then remain open until the due start time of the last scheduled performance that day.
Sundays & Bank Holidays
We will open 90 minutes before the start time of the first scheduled performance and remain open until the due start time of the last scheduled performance that day.
On non-performance days:
Monday – Saturday:
Open 12 noon – 6pm
Sundays & Bank Holidays:
(Due to the current Covid secure measures, we can only take card payments at this time)
The Box Office telephone line 01865 305305 is open Monday – Saturday, 12noon until 90 minutes before the start of the evening performance.
On Sunday the Box Office telephone line is closed unless a live OP stage performance is scheduled, when phone lines will open 3 hours before the start time. The Box Office phone line will close once the live show has started.
Please have your credit/debit card ready when calling – we accept Mastercard and Visa. We regret we are unable to accept payment via American Express.
We are now issuing e-ticket(s) only for you to show on your mobile/device when you arrive at the Box Office.
On receipt of your tickets, please check the details are correct.
Once you have successfully purchased your ticket(s), confirmation of your booking will be emailed to you from Oxford Playhouse, along with your e-ticket(s). Please double check your Junk Folder if you cannot locate your e-ticket within your email inbox. If you can't find it, you can also download a copy via your online account. Just login and click 'e-tickets' to locate them.
Online Booking is available until 1 hour before a performance.
Discounts we offer are for Enjoy Members, under 18's, full-time University Students, NHS, Equity and Universal Credit claimants. Some special offers and discounts for group discounts, cannot be booked online. These are subject to availability and may not always be available. To check, please call the Box Office.
Our secure ticketing system Spektrix, encrypts all your personal information. Our 3rd party payment processing company is PCI DSS (Payment Card Industry Data Security Standard) compliant.
Exchanges & Refunds
We are able to exchange ticket(s), to the same value, if you find yourself unable to use them. To qualify for an exchange please inform the Box Office at least 24 hours prior to the advertised start time of the performance.
If you cannot attend a live event because you or a member of your household is showing the symptoms of COVID-19, you are entitled to either a full refund, or a credit, as long as you have contacted the Box Office up to 2 hours before the advertised start time of the performance.
All exchanges and refunds are subject to the Box Office Manager’s discretion. Read our Full Terms & Conditions
Oxford Playhouse's weather policy applies to all performances on the OP main stage, the BT Studio stage and our offsite productions. (If you have booked for an event sold through Tickets Oxford, please contact the company holding the event directly for information regarding its inclement weather policy.)
OP performances will continue in all but the most extreme weather conditions (where it may be deemed unsafe for the production to continue).
As weather conditions can change, and forecasts inaccurate, the decision to cancel or postpone a performance may not be taken until the published start time. We ask that everyone arrives prepared for the expected weather condition. Refunds will only be offered if a performance is cancelled or postponed.
If, owing to inclement weather, you are unable to attend a performance on the day, please contact the Box Office who will advise about a refund or credit.
If a performance continues and you are unable to stay for the complete performance because of the weather condition, please contact the Box Office as soon as possible. The team will attempt to move your tickets to another time (subject to availability).
Credit notes have an expiry date of 18 months and can now be used online. (You need to be logged-in to your account in order to see your credit balance).
Please note: once the 18 months have passed, your credit note will be removed from your Oxford Playhouse account. Do contact the Box Office to find if you still have a credit.
Gift Vouchers & Theatre Tokens
OP Gift Vouchers are available to purchase online, in person from the Box Office, or over the phone.
SOLT Theatre Tokens are available for purchase in person from the Box Office.
Both OP Gift Vouchers and SOLT Theatre Tokens can be used to buy tickets for any performance at the Oxford Playhouse. OP Gift Vouchers can be used online. Please note, SOLT Theatre Tokens cannot be used online.
Please call the Box Office on 01865 305305.