Terms and Conditions of Sale for Oxford Playhouse Events

By purchasing a ticket, you agree to the following terms and conditions. Please read them carefully before completing your booking.

In these terms and conditions ‘we’, ‘us’ and ‘our’ means Oxford Playhouse Trust, a Company Limited by Guarantee Reg No. 2397373. Registered as Charity No 900039.

1. Ticket Purchases & Usage

• All Main Stage bookings will incur a non-refundable £2.75 booking fee. Burton Taylor Studio professional productions and Take Part events/workshops incur a £1.50 fee. This is applied per booking, not per ticket. This fee does not apply to Friends, Patrons, 14-25 members, access patrons, school and group bookings, community tickets, Burton Taylor Studio student productions, merchandise, house programmes, gift vouchers/tokens, Hey Diddle Diddle, or any events or workshops priced under £10.

• The purchase of a ticket entitles the bearer to access the event named, at the time and date detailed on the Oxford Playhouse ticket. Please check your ticket/s carefully on receipt.

• Tickets remain the property of Oxford Playhouse. The reselling of a ticket for profit or commercial gain makes it void.

2. Privacy & Contact Information

• By purchasing tickets through Oxford Playhouse’s Box Office, you consent to our Privacy Policy which may be updated and should be reviewed regularly. Your data will be handled in compliance with GDPR. When booking tickets online you must ensure the details you enter are both correct and accurate. You must inform us of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

• Oxford Playhouse reserves the right to place restrictions on the number of tickets any single buyer can purchase. We reserve the right to refuse sales to ticket holders who resell or offer their tickets for resale through non-authorised agents. We reserve the right to cancel without refund any tickets advertised for resale at a profit through non-authorised agents.

3. Discounts & Offers

• If you are making a booking on behalf of a group, you are responsible for all payments due from the group and must ensure they are made aware of these terms and conditions.

• Proof of identity and entitlement to discounted ticket/s may be required.

• Discounts and offers are not retrospectively applicable and may be withdrawn or changed at any time.

• Discounts and offers cannot be combined with another discount or offers and only one can be claimed per ticket.

• To receive any eligible discounts for multi-buy or group offer all tickets must be bought at the same time.

• Discounts and offers cannot be exchanged for cash or other items.

4. Refunds & Exchanges

• All tickets and fees are non-refundable. Tickets may be exchanged for another performance of the same production, up to one week ahead of the advertised start time and subject to availability. An admin fee of £2 per ticket applies, up to a maximum of £10 per order. Where the new performance is of a higher cost, the price difference will be charged, but if lower, we regret we will not be able to offer a refund.
• For sold out events only, the Box Office may be able to process a credit refund to your Oxford Playhouse account. This will only be possible if we are able to confirm that another customer will take the tickets first. If you are unable to use your ticket/s please let us know. We do not make any guarantee that we will be able to arrange this. If successful, all refunds will be to credit only and are subject to an admin fee of £2 per ticket where the ticket value is £16 or less and £4 per ticket where the value of the ticket is above £16.
• Oxford Playhouse will offer a full refund, credit note or exchange your ticket/s (to the same value) for another event if we cancel or alter in a material way an event, as advertised. A cast change, the use of understudies, a change to a support act or an alteration to the running times does not constitute a material change. If a performance is postponed or rescheduled, you will be offered tickets at the same value for the new date. Should you not wish to accept these you will be offered a refund or credit to your Oxford Playhouse account. In the event of a cancelled or rescheduled performance Oxford Playhouse is not liable for additional expenses, including travel or accommodation costs.

5. Admissions & Conduct

• Events start at the time advertised and we reserve the right to delay or refuse admittance of latecomers if in the opinion of Oxford Playhouse this would affect the enjoyment of the audience or the performance of the artists. Oxford Playhouse operates a zero-tolerance policy against abusive, violent, threatening, and harassing behaviour towards its staff and customers. Oxford Playhouse reserves the right to refuse admission to any customer or to request any ticket holder to leave if in the opinion of Oxford Playhouse admission may cause a risk to the safety of audience, staff or performers. Or if admission may negatively affect the performance or our audience’s experience of it in any form. The terms of our license agreement require us to refuse admittance to any person in a state of intoxication or whose conduct is deemed to cause any breach of the peace. No refunds will be offered to those refused admission or asked to leave due to their own behaviour.

• Children aged 14 and under must be accompanied by an adult who must also hold an adjacent ticket for the same performance.

• Babies under 18 months are welcome to family specific performances but require a free lap ticket. In the Burton Taylor Studio lap tickets are available up to 12 months. To book these contact the Box Office directly. If a show is specifically made for children 2 and under free lap tickets will not be available.

6. Third Party & Prized Tickets

• Please note that our Terms and Conditions do not apply to purchases for tickets made from third parties, including gift and prize tickets. If you have any queries or complaints regarding your purchase of tickets from third parties, please contact them directly.

7. Recording & Photography

• Unauthorised recording, photography and copying of any artistic performance, work or film within Oxford Playhouse is not permitted. Application can be made for specific, limited, personal, educational or press purposes by contacting the Marketing Department in advance on 01865 305388. On rare occasions a performance may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. Should this happen when you attend a performance, please contact a member of Oxford Playhouse staff if you have any objection.

8. Venue Policies

• Oxford Playhouse will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of God: including, but not limited to, earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, pandemics and civil commotion.
• Any comments on a ticketholder’s seat should be made promptly to Oxford Playhouse staff before or during the performance. In exceptional circumstances we reserve the right to provide alternative seats to those specified on the ticket.
• For the enjoyment of all visitors, Oxford Playhouse requests mobile phones are turned off during a performance and ask that you refrain from talking through a performance.
• Smoking and vaping is not permitted during any event or within Oxford Playhouse.
• Drinks may be taken into the auditorium in plastic containers. Glass containers, bottles and breakable items that might cause a hazard in an emergency are not permitted in the auditorium. Only food purchased at Oxford Playhouse is allowed to be consumed on the premises, no hot food is allowed to be brought on-site.
• Oxford Playhouse accepts no responsibility for personal property of customers. You remain responsible for any loss, theft or damage to your belongings. Oxford Playhouse is committed to providing quality service, facilities and programme. If you have any comments following your visit, please talk to a member of staff who will be happy to take down the details and/or discuss the matter with you. You can also supply feedback online here.
• Strobe lighting, smoke effects and raised sound levels and effects may be used in events and performances, Oxford Playhouse will display signage to this effect clearly at the entrance to the event. If you have any concerns, please contact our Box Office prior to the event.

9. Accessibility

• Oxford Playhouse is committed to providing access to all and is happy to make any reasonable adjustment to ensure you enjoy your visit. If you have any specific concerns regarding accessibility and any specific requirements you have, please contact our Box Office prior to your visit. Further details of our accessible arrangements, policies and performances can be found in our Access Section. Guide and Hearing dogs are welcome, other animals are not permitted in the premises.