If you purchased an auto-renew membership, your membership will renew automatically each year, and will continue to do so until you inform us to stop, or you cancel your payment directly with your card issuer. If you purchased your membership with a one-off payment and it is due to renew within the next four weeks, you can renew online. You can also call the Ticket Office on 01865 305305 or visit us on Beaumont Street.

Up until the expiry of your current membership, you can upgrade your membership and your new upgraded membership will be active for a year from that date. You will be charged for the difference in price. To upgrade, give our Ticket Office a ring on 01865 305305 or come in and visit us on Beaumont Street.

Whether you have an auto-renew membership or purchased your membership with a one-off payment, members can choose to downgrade their membership on renewal. If you would like to downgrade, please notify the Ticket Office on 01865 305305 or visit us on Beaumont Street before your membership expires. You can also email us. We regret we do not offer pro-rata refunds for membership and therefore are unable to offer mid-year downgrades.

If you purchased your membership with a one-off payment, you do not need to do anything. Your membership will automatically expire. If you purchased an auto-renew membership, please get in touch by email or by phone (01865 305305) at least ten working days before your renewal date to let us know you wish to cancel your auto-renew membership. If you cancel, you can continue to enjoy your member benefits until the expiry date of your current membership period. We regret we do not offer pro-rata refunds for membership if you choose to cancel before your expiry.

Go to My Account on our website and enter your email and password. If you’ve forgotten your password, please click the 'Forgotten your password? Reset here' link and a new password will be sent to your registered email address.

If you continue to experience difficulties logging in, please call the Ticket Office on 01865 305305 or drop us a line by email, stating your name, membership number and registered email address.

If you have recently joined us a member, please allow 14 days for your welcome pack to arrive in the post. In the meantime, you can make use of all your benefits right away, simply quote your membership number when booking. You can find your membership number on the confirmation email your received when you signed up online, or it can be requested by calling the Ticket Office. If the guideline delivery time has passed and you still haven’t received your membership pack, please drop us a line and we will send you a replacement.

If your membership card is lost or stolen, please call the Ticket Office on 01865 305305 or email us to request a replacement.

Gift membership can be purchased online, by calling the Ticket Office on 01865 305305 or by visiting us on Beaumont Street. To purchase a membership as a gift online, please select ‘Gift Membership’ at the checkout. You or your chosen recipient will receive an email with instructions on how to activate the gift membership. Gift memberships must be activated within 12 months and require you to set up an account with us. If you’d prefer a gift membership pack to be sent out to you or your chosen recipient, rather than an email with activation instructions, please give us a call on 01865 305353 or email us.

Although members' are tremendously important to us and play an integral role in supporting the Playhouse by regularly buying tickets and coming to shows, the amount you pay to become a member does not include a donation. Therefore we cannot claim Gift Aid on your membership. However, if you are interested in supporting the Playhouse both as a member and a donor you might like to consider becoming a Friend of the Playhouse (from £500 per year).

Yes. Please give us a ring on 01865 305305 or email us and we can amend the start or end date of your membership to suit specific dates. Membership start and end dates cannot currently be amended online.

Yes. Membership is valid from the moment you buy it, and you are able to use it straightaway.

When booking tickets online your members’ discount will be calculated automatically for eligible performances. Alternatively, give our Ticket Office a ring on 01865 305305 and they can help with members’ tickets and discounts. For new Full Circle members, please show your confirmation email to access the W Lucy Members’ Room.

In order to hear about all the new events going on sale, please make sure you have registered your email and are fully opted-in to receive emails from us, as we cannot guarantee notification by post. To change your mailing preferences at any time, please log in to My Account on our website, give us a ring on 01865 305305 or email us.

Priority booking periods vary and there may not be a priority booking allocation for all events. However, as a guideline, there is usually up to a week’s priority booking for each new season (Spring, Summer, Autumn) and a minimum of 24 hours for additional events programmed outside of this e.g. special events, one-night comedy etc. This is communicated via email on the day booking opens. Please make sure you have registered your email address and are fully opted-in to receive emails from us, as we cannot guarantee notification by post.

Please note: Due to the varied nature of our programme, we cannot guarantee priority booking for all events and membership does not guarantee tickets will be available as, on occasion, tickets can sell out during priority booking.

When booking online, firstly log in to the Oxford Playhouse website using your email address and password. Select the shows and seats you’d like. If you are booking for a performance for which you are valid for a members’ discount, you will need to leave the tickets as 'Full Price'. After you press ‘Continue’, the discount will be applied automatically in your basket. When booking through the Ticket Office either by phone or in person, simply quote your membership number to a member of the Ticket Office team to obtain your priority booking.

Where members’ discounts are available, these apply to two tickets per event only.

Members can purchase member tickets up until the last day their membership is valid, i.e. the membership must be current when purchasing the tickets but need not be valid on the event date (although you will not be able to enjoy benefits such as entry to the W Lucy Members’ Room).

Please make sure that you are fully opted-in to receive emails from us so we can keep you up-to-date with on-sale dates, production news and programming announcements. All your email preferences can be amended at any time by going to My Account on our website.

Occasionally, the W Lucy Members’ Room is closed for external hires. 

This June, the W Lucy Members’ Room will be open from 90 minutes before the start of every performance, except for:

Sat 1 Jun - Zog - Closed all day
Tue 11 Jun, 7:30pm - Turn of the Screw - Closed pre-show, open at the interval
Thu 20 Jun, 7:30pm - Rotterdam - Closed all evening
Sat 22 Jun, 2:30pm - Rotterdam - Closed pre-show, open at the interval

These dates are circulated by email to Full Circle members on the first day of each month. If you cannot access these emails please contact Emily Lister, Membership Relations Coordinator, on 01865 305 353 or at membership@oxfordplayhouse.com.

The W Lucy Members’ Room is on the first floor of the theatre, at the end of the Circle Bar.

Access to the W Lucy Members’ Room is for Full Circle members and above only, plus up to three accompanying guests.

The W Lucy Members’ Room opening times are:

• 6pm-11pm, Monday to Saturday, when there is an evening performance
• From 1pm for matinee performances.

Yes, there is a selection of hot and cold light lunches, tea, coffee, and cakes, as well as wine, beer and soft drinks that can be ordered from the Circle or Foyer Bars. Our bar team will bring these to you in the Lucy Room.

You can pre-order drinks and food to the Lucy Room by calling our Ticket Office on 01865 305 305 and ask to be put through to the bar, who can take your order and payment over the phone. 

As a Full Circle member you can invite up three guests to join you in the W Lucy Members’ Room.

Please do contact us with any feedback you may have or if you have not been able to find an answer to your question. Also, if anything about your membership is below your expectation please don’t hesitate to contact us.

Emily Lister, the Membership Relations Coordinator, can be contacted on 01865 305353 or by email here.