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GDPR: some questions answered

GDPR: some questions answered
posted 23 May 2018

The EU-wide General Data Protection Regulations (GDPR) come into force on 25 May. It's basically a piece of legislation that clarifies previous rules around how organisations like OP collect, process, and use your the personal data of our audiences. There are also some new rules to do with how we communicate with audiences, especially with regards to fundraising.

If you're interested, you read all about the detail of what we do, why we do it and how we do it in our Privacy Policy.

We've also put together this handy little FAQ, summarising it all.

Are you GDPR compliant?
Yes. We have done an audit of all our data and the way we use it, checked that we have consent where we need it and updated our privacy policy so that everyone can read exactly how we use their information.

Who is your data protection officer?
We have an interim data protection officer, Paddy Chatterton, who can be contacted on We are appointing a new role that has Data Protection within its remit and that person will take over from Paddy when they are in place. If you ever want to know who the DPO is, you will find them named on our privacy policy.

I have received lots of emails from charities and other organisations asking me to give my consent to continue receiving information, but nothing yet from Oxford Playhouse. Why is that?
Because we were largely compliant anyway. The only area where we need to gain people’s consent is around sending emails about our fundraising events and activities. We sent out emails asking people’s consent around this before the law comes into effect on May 25 and it is very possible you will receive an email about this. 

So if I say yes to receiving emails about fundraising, what will I receive?
As well as any marketing emails you already receive, you will get occasional emails with information on what we do with the money we receive through donations and also about upcoming fundraising events such as our recent In Conversation with Hugh Grant

Will I be bombarded with requests to give money?
No. We rarely if ever do mass fundraising appeals by email. Most people get asked for a donation when they book tickets, or our fundraising team might approach certain individuals by letter. The last thing we want to do is to annoy our audiences with inappropriate requests and if you read our privacy policy you will see how we take great care to ensure that every bit of communication around fundraising is appropriate and relevant to the person who receives it. 

If I go into my contact preferences and untick all the boxes, does that mean I will never receive any more information from Oxford Playhouse?
No, we don’t need your consent for every form of communication we send out. For example, if the show you have bought tickets for has been cancelled, then we need to email you to let you know and don’t need your consent to do so. The privacy policy sets out exactly when we do and when we don’t need your consent. Please do read it, it is a thing of literary brilliance. 

What if I want to exercise my “right to be forgotten” like that chap did with Google? Or at least see the information you have on me.
We can show you all the information we have on you, although we do ask for a month to give us time to compile it. If you wish to formally ask to see all the information then please contact Paddy Chatterton or the named DPO. Equally if you want to be forgotten then contact Paddy, but be aware that we can only honour that request on the understanding that you confirm we will never need to use your personal information again, ie. you will never interact with the Playhouse in any way again. 

What about Tickets Oxford, doesn’t that involve sharing my information with other organisations?
Only with your explicit consent, which we have always sought in the past. There is a section on this on our Privacy Policy (soon to be shortlisted for the Man Booker Prize).

We hope that should answer any questions you might have. You can always get in contact with us if you any further questions.



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